-Where can I track my item(s)

In the footer there is a link of tracking page by the name of ORDER TRACKING. We will send you the order tracking number in order confirmation email once you place your order, using which you can enter this tracking number to track your order.


-Why have I not received my item(s)?

 Shipping may take anywhere between 7-35 working days or even longer, depending on your location and the opening hours of your local post office.

 **The Item Guarantee Period lasts 50 business days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then


-Who delivers my item(s)?

 Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location.


-What time are deliveries usually made?

 Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)


-What happens if no one is at home?

 Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!


-Can I later change my billing address?

Billing addresses are currently non editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.


-Change of address after receiving confirmation of shipping

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.


-I don’t like my item, can I return it?

 Returns are accepted as long as they do not exceed 30 days of the buyer places order. But the buyer receives the order after 30 days, for such buyers 35 days is the duration within which they are eligible for refund requests. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery. (Promotional/sale items are not eligible for returns)


-I have changed my mind about my item, what do I do?

 If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase.


-What do I do if I have received a damaged item?

If you have received a damaged item, please let us know immediately and you would be given a choice from us to reship you a replacement item.


-Unreceived Confirmation Email

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.

Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.